Privacy Policy

Last updated: May 26, 2026

1. Who We Are

This website is operated by Hopeful Avenue Lda., trading as 9° Oeste Relocation Consulting.

• Company registration: PT518584240
• Registered address: Rua Vicente Dias 12 – 5F, 1400-358 Lisboa, Portugal
• Email: info@9oesteconsulting.com
• Phone: +351 912 600 622
• Website: www.9oesteconsulting.com

We are the data controller responsible for your personal data under the General Data Protection Regulation (GDPR) and applicable Portuguese data protection law.

2. What Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data:

Contact and identity information

• Full name
• Email address
• Phone number
• Country of residence or nationality

Consultation and service information

• Information you share during video consultations or via email
• Details relevant to your relocation, visa type, or housing needs
• Documents you submit for review (e.g. cover letters, rental contracts, identity documents such as passport copies, power of attorney documents, bank statements, income statements , tax declarations)

Booking and payment information

• Appointment date and time preferences
• Payment details processed via Squarespace's secure payment system (we do not store card numbers)

Website usage data

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website
• Cookie identifiers (see Section 7)

Communications

• Messages sent via our contact form
• WhatsApp messages sent to our business number
• Email correspondence

3. How We Collect Your Data

We collect personal data through:

• Our contact form on the website
• Appointment booking via our scheduling system
• Purchases made through our services store
• Direct communications by email, phone, or WhatsApp
• Cookies and analytics tools when you browse our website (see Section 7)

4. Why We Process Your Data (Legal Basis)

We process your personal data only where we have a valid legal basis under Article 6 of the GDPR. The table below sets out each processing purpose and the legal basis we rely on:

Purpose	Legal Basis
Responding to your enquiries and contact form submissions	Legitimate interests / Pre-contractual steps
Delivering relocation, visa, NIF, housing, banking, and real estate services	Performance of a contract
Processing payments for our services	Performance of a contract
Sending booking confirmations, service updates, and related communications	Performance of a contract
Sharing your data with lawyers, notaries, real estate agents, banks, and government authorities to fulfil your service	Performance of a contract / Legal obligation
Improving our website, content, and service quality	Legitimate interests
Complying with legal, tax, and regulatory obligations	Legal obligation
Sending marketing communications	Consent (opt-in only — you may withdraw at any time)
Website analytics and Google Ads personalisation	Consent (managed via cookie banner)

Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of any processing carried out before withdrawal.

5. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide consultations
• Deliver the services you have purchased
• Process payments securely
• Send booking confirmations and service updates
• Improve our website, content, and service quality
• Comply with legal, tax, and regulatory obligations
• Run targeted advertising on Google (only based on consent)

6. Who We Share Your Data With

We may share your data with trusted third parties only where necessary to deliver our services or operate our business:

• Squarespace, Inc. – website hosting, e-commerce, booking, and payment processing. Squarespace Privacy Policy
• Google LLC – website analytics (Google Analytics) and advertising (Google Ads). Google Privacy Policy
• Meta Platforms, Inc. – Instagram business communications. Meta Privacy Policy
• WhatsApp LLC – messaging communications. WhatsApp Privacy Policy
• Licensed lawyers and legal professionals – we work with trusted, licensed attorneys and legal advisors in Portugal to support visa applications, property transactions, lease agreements, NIF registration, and other legal processes. Your personal data and documents will be shared with these professionals only to the extent necessary to deliver the specific service you have engaged us for, and always subject to their own professional confidentiality obligations.
• Real estate agencies and property companies – for property search, rental, and investment services, we may share your contact details, identification documents, and financial profile with licensed real estate agents and property management companies in Portugal, strictly to facilitate your housing search or property transaction.
• Notaries and fiscal representatives – for property purchases, deed execution, and NIF-related fiscal representation.
• Financial institutions and banks – for bank account opening services, where you have explicitly engaged this service.
• Legal and tax advisors – where required to fulfil a service or legal obligation.
• Portuguese government authorities (AIMA, AT, IRN, etc.) – where required for visa, NIF, or immigration processes, strictly on your behalf and with your explicit consent as part of service delivery.

All third-party service providers are required to handle your data securely and in compliance with GDPR.

7. Cookies

Our website uses cookies — small text files stored on your device — to help us operate the site and understand how visitors use it.

Types of cookies we use:

• Essential cookies – required for the website to function (e.g. shopping cart, session management). Cannot be disabled.
• Analytics cookies – help us understand how visitors interact with our site (e.g. Google Analytics). Only used with your consent.
• Advertising cookies – used to serve relevant ads via Google Ads. Only used with your consent.

You can manage your cookie preferences at any time via the cookie banner on our website or through your browser settings. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

For more information on managing cookies, visit www.allaboutcookies.org.

8. International Data Transfers

Some of our third-party service providers (such as Google and Squarespace) are based outside the European Economic Area (EEA), including in the United States. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law:

Data Type	Retention Period
Contact form enquiries	2 years from last contact
Client service records	7 years (legal/tax obligation)
Booking and payment records	7 years (legal/tax obligation)
Website analytics data	26 months
Marketing communications	Until you unsubscribe or withdraw consent

After the applicable retention period, your data is securely deleted or anonymised.

10. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

To exercise any of these rights, please contact us at: info@9oesteconsulting.com

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

11. Right to Lodge a Complaint

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Portuguese data protection supervisory authority:

You may also contact the data protection authority in your country of residence.

12. Data Security & Limitation of Liability

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• Secure HTTPS encryption on our website
• Access controls limiting who can view personal data
• Use of reputable, GDPR-compliant third-party processors

In the event of a personal data breach, we will:

• Notify the Comissão Nacional de Proteção de Dados (CNPD) within 72 hours where required by law
• Inform affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms

Limitation of liability: To the fullest extent permitted by applicable law, 9° Oeste Relocation Consulting (Hopeful Avenue Lda.) shall not be liable for any loss, damage, or harm arising from:

• Unauthorised access to or alteration of your data caused by third-party cyberattacks, hacking, malware, or other security incidents beyond our reasonable control
• Breaches originating from vulnerabilities in third-party platforms we use (including Squarespace, Google, WhatsApp, or others), provided we have taken reasonable steps to select reputable and GDPR-compliant providers
• Any indirect, incidental, or consequential damages arising from a security incident

This limitation does not apply where the breach results directly from our own gross negligence or wilful misconduct, or where such limitation is prohibited by applicable law.

We strongly recommend that you do not send highly sensitive documents (such as passport scans or financial records) via unsecured channels. Where we request such documents, we will advise you of the most secure method available.

13. Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal data, please contact us immediately at info@9oesteconsulting.com and we will delete it promptly.

14. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies before providing any personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

For significant changes, we will notify you by email (if we hold your contact details) or via a prominent notice on our website.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: